Managed Services
Frequently Asked Questions
1. What can PretechtSM do for me that my independent computer contractor can't?
By its very nature, PretechtSM was created to be proactive and preventative. The 3 key differences are as follows:
- By capturing and analyzing 100+ snapshots of system data at scheduled intervals and trending that data over time, PretechtSM identifies problems before they become an issue and prevents system disasters.
- By continuously monitoring your environment for problems and alerting our network technicians when key threshold parameters are met, our consultants correct problems before you are even aware there was an issue.
- Finally, by being able to compare current snapshots of data with historical ones, our technicians have the tools to immediately identify the root cause of an issue without spending hours troubleshooting a situation. PretechtSM allows our consultants to quickly solve problems saving you time, money, and high-levels of frustration.
2. Will PretechtSM see any of my sensitive, confidential business data?
PretechtSM scans do not look inside documents, but rather at the systems that hold the data.
3. How is PretechtSM different than monitoring software?
Monitoring software will simply alert you to a problem already in existence. PretechtSM is designed to predict problems before they occur, allowing our consultants to prevent system disasters. If a problem does arise, PretechtSM has the tools to immediately identify the root cause of an issue, saving significant hours on the part of a technician troubleshooting a situation. Finally, PretechtSM provides technical support from our expert team of networking consultants who each have a minimum of 12 years in network and computer support.
