First Integrity Mortgage Services’ IT Partner

The Client

First Integrity Mortgage Services

The Situation

First Integrity Mortgage Services is an independent, mortgage banking firm based in St. Louis, Missouri. With a staff of 50 that was only growing, they recognized that it was time to overhaul their IT infrastructure in exchange for a solution that could scale up to meet their needs. Rather than hiring an internal team, they realized it would be more cost effective to find an outsourced partner.

They found a partner that they thought made sense for them, but issues continued to crop up for their network. The response time from their new provider was slow, and ultimately they decided it was time to put forth a more concerted effort to find a long-term solution to their problems.

The Solution

Once SSE was selected as First Integrity’s IT partner, it was time to get down to business. After assessing their network infrastructure and software applications, we were able to put together a comprehensive plan that aligned closely with their needs and long-term business goals.

Our team met with several key staff members and users to identify ongoing technical support and recurring concerns. We were able to uncover potential security vulnerabilities that needed to be addressed to protect private and critical customer data.

Our services have provided First Integrity with several meaningful benefits, including:

• Reliable Support—No more long lapses between reporting an issue and hearing back from their IT provider.
• Increased Productivity—Our team proactively identified and resolved network performance problems before they had a chance to impact their workflow.
• Optimal Infrastructure Design—SSE worked closely alongside key staff members at First Integrity to develop a network that made sense for their unique needs.

What Our Client-Partner Says

“The entire upfront process of transitioning to SSE was exceptional compared to the two other firms we worked with in the past. The meticulous way they investigated, researched, tested, and really learned how our network supports the daily operations of our business before they ever touched anything was tremendous.”

- First Integrity Vice President Joe Bayer Jr.