A Long-Term IT Partner for an Independent, Rural Bank

The Client

A rural, independent Midwestern bank

The Situation

When our client found that the IT solution they’d relied on for years was no longer an option, they had to act fast. But finding the right partner to deliver their technology needs (especially on short notice) was no easy feat.

They had outsourced their IT and network management to a larger, nearby bank, and choosing a new managed service provider (MSP) so soon after having had the rug pulled out from under them would be a big change. With no internal IT department available to take over responsibilities, time was of the essence. The longer they waited, the greater the risk of losing their customers’ trust and leaving their valuable data exposed to potential cyberthreats. Enter SSE.

The Solution

SSE was the first provider to deliver a long-term plan that came with a predictable cost. We recognized that in a time of such upheaval for their business, they needed to work with an MSP that doesn’t deal in surprises. In addition to overseeing their standard daily performance, we made sure that a staff member from SSE was consistently made available to assist with their IT audits, exams, and long-term strategic planning.

Services we provided for our client-partner included:

• Server and Desktop Monitoring and Management—SSE proactively monitors, updates, secures, and performs backups for their business computers and servers.
• Proactive Network Administration and Management—SSE keeps operations running smoothly and efficiently, minimizing issues that increase repair costs (and frequency) and downtime.
• Reliable Support—With a unique balance of remote and onsite support, SSE makes sure our client-partner is covered, no matter what.

What Our Client-Partner Says

“We had reviewed proposals from two other providers, but SSE was far and away the best value on network management and services. It was much like the services we were getting from the city bank—and in some cases even more thorough when it came to monitoring the hardware and networks… If you’re looking to outsource IT, then SSE is going to be your new best friend!”

-Midwestern Bank Senior Executive